Dynamics CRM 365 – Promote to Admin

When initially diving into Dynamic CRM 365, you notice that you don’t see some features, such as Solutions and Customize the System (Default Solution), or System Settings. Well that’s because your user need’s to be promoted to Admin.

When going into Dynamics 365 Administration Center, you notice when going to the Instances tab, and message below shows that you do not have administration privileges.


That’s fine, to resolve this issue, in the Dynamics 365 Instance, go to Settings, then Security, and Users. Then select User and click Promote to Admin.


Click on OK to proceed to Promote to Admin.


Now you will notice that you have full control in the Dynamics 365 Instance and in the Dynamics 365 Administration Center.



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